Frequently Asked Questions

The free trial includes:

• Full access to all Breez features
• High precision microphone set (shipped to you)
• Unlimited recordings and notes
• Email and chat support
• £0 charged during the trial (a payment method is required to activate your account)

After 30 days, you'll be billed from £100 + VAT per device / month unless you cancel.

You pay per device — each device is one Breez setup, with its own login and microphone.

• From £100 + VAT per device / month
• The per-device price goes down as you add more devices
• Need 3 or more devices? Contact us for a quote.

Yes! Every device includes a high-precision microphone set, shipped to you when you subscribe. It's provided as part of your subscription and remains Breez property; if you cancel, you return it. See our Data & Security page for return details.

Yes, you can cancel your subscription at any time. No long-term contracts. Cancellation takes effect at the end of your current billing period.

If you cancel, you'll need to return the microphone — see our Data & Security page for the return process.

For practices requiring 10+ devices or with special requirements, we offer custom pricing and tailored packages for larger practices. Please contact our sales team for a quote.

UK Mainland: 2-3 working days via Royal Mail tracked delivery

Scottish Highlands & Islands: 3-5 working days

International (EU): Contact us for availability

You'll receive a tracking number via email as soon as your microphone ships.

Your Breez DualSense Mic set includes:

• DualSense microphone system (17g ultralight, one for you, one for the chair)
• Wireless receiver (USB-C plug-and-play)
• Charging case (18h total runtime)
• Quick start guide
• Welcome card with your login details

Features: 6h recording per charge, AirMute™ noise suppression, 200m wireless range, no noticeable delay.

Step 1: Charge the mics in the case, then take one for you and place one by the chair

Step 2: Plug the USB-C wireless receiver into your computer — Windows recognises it automatically (no drivers needed)

Step 3: Log in to your Breez account

Step 4: Click "Test Microphone" in settings to verify it's working

⏱️ Total setup time: ~5 minutes

It's a single button! Here's the workflow:

1. Before appointment: Open the Breez app and log in
2. When patient arrives: Click the big green "Start Recording" button
3. During appointment: Speak naturally as you work - Breez captures everything
4. After appointment: Click "Stop Recording"
5. Review notes: AI-generated notes appear in under a minute

Review, tweak anything you want, and you're done — no typing from scratch.

Yes! All notes are fully editable. After recording:

• Review the AI-generated notes
• Click any section to edit directly
• Add additional details or corrections
• Click "Save" when done

Most dentists make minor tweaks (2-3 minutes) vs. 15+ minutes of manual typing.

After each appointment, Breez writes the note for you. Click Save & Copy to copy it to your clipboard, then paste it straight into your patient file or practice management system, such as Dentally, Software of Excellence or Carestream Dental.

That's the whole process: review, one click to copy, and paste it across.

Yes.

• Choose from note templates so notes follow the structure you prefer
• Want a custom template? Just ask in the in-app chat and we'll set it up for you
• Every note is fully editable

Open the "History" tab in your dashboard. You can:

• View past notes by date, up to a year back. Older notes stay in your account while it is active.
• Open any past note to view or edit it
• Copy a note to your clipboard to reuse it

The Breez desktop app runs on:

• Windows: Windows 10 or later

Note: A desktop or laptop computer is required. Tablets and mobile devices are not currently supported.

We're here to help! Contact support via:

• In-app chat: Click the support icon in your dashboard for the quickest help
• Contact form: Send us a message (24h response)

Hours: Monday-Friday, 9am-5pm GMT